Private by design
Your documents are read, never kept. We never sell your data.
Your data in short
Your benefits stay on your phone. Our servers only keep what your account needs.
This is a summary. It does not replace the CovLens privacy policy.
Minimal
We only ask for what we need to read your contracts and run your account.
Local first
Your benefits are stored on your phone and available offline. Our servers do not keep a copy.
Where your data lives
Most of your data never leaves your phone. What reaches our servers is either needed for your account or deleted quickly.
On your phone
- Your benefitsUntil you delete them
- Your documents listUntil you delete them
- Your family membersUntil you delete them(from the app, to be clear)
On our servers
Kept for your account
- Email and nameUntil you delete your account
- Plan and monthly usageUntil you delete your account
- Account activityScans, questions and requests, never their content
Temporary
- Your PDFDeleted when retrieved, or after 72h
- Extraction resultsDeleted when retrieved, or after 72h
What we process
Every piece of data, why we need it and how long we keep it.
| Data | Why | How long |
|---|---|---|
| Account: email and name | Signing you in | Until you delete your account |
| Insurance documents and their text | Finding your benefits | Until your phone receives the results, 72 hours at most |
| Plan and account activity: scans, assistant use and requests to our servers, without their content | Applying your plan limits | Until you delete your account |
| Assistant questions and the excerpts they need | Answering you | Not stored |
| Usage statistics, linked to your account ID | Improving the app | Never include your email, documents or benefits |
| Subscription: purchases, account ID and email | Managing your plan | Handled by RevenueCat, Apple and Google |
The assistant
The assistant has no copy of your benefits. When it needs details, it asks the app to search your phone, and only the matching excerpts are sent to answer. Conversations are not stored.
Usage statistics
We count which screens are used to improve the app. Statistics use your account ID, never your email, and never include your documents or benefits.
Kept safe
- Every exchange with our servers is encrypted.
- Your documents sit in a private space only your account can reach.
Processed in Europe
Your documents are stored and read in the European Union, by European or EU-hosted providers.
- SupabaseEU regionHosting, sign-in and temporary document storage
- Mistral AIFranceAI that analyzes your documents and answers your questions in the chat
- PostHogEU cloudUsage statistics
For payments only
- RevenueCatUnited StatesSubscriptions. Receives your account ID, email and purchases, never your documents.
- Apple and GoogleUnited StatesPayments, and Google sign-in if you use it.
Your rights
You can access, correct or delete your data, or object to its use, at any time. Data on your phone is yours: delete a document in the app, or uninstall it to erase everything. To delete your account, write to us.
Write to us at support@covlens.app